My Order Hasn’t Arrived. What Should I Do?
Please check the tracking link included in your dispatch confirmation email.
If you are unable to track your parcel, or the tracking shows it as delivered but you have not received it, please contact us by email or through the contact form on our website.
If your parcel is significantly delayed in transit and you wish to cancel your order, please contact us. We will advise you in accordance with our Returns & Refunds Policy.
My Order Arrived Damaged. What Should I Do?
Please notify us within 48 hours of receiving your order.
Please include clear photographs of:
- The damaged item.
- The outer packaging.
- Any internal packaging, where applicable.
Where appropriate, damaged items will be replaced at no additional cost.
If a replacement is unavailable, you may choose to:
- Wait for the item to be restocked.
- Receive a full refund.
In some cases, we may ask you to return the damaged item using a prepaid returns label provided by us.