At Jutsu Cards, we take great care to ensure every order is packed securely and dispatched in excellent condition.
Please read the following policy before placing your order.
Change of Mind
If you wish to return an item, please contact us before sending it back.
Any authorised return must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be returned in suitable protective packaging.
Unless otherwise agreed, customers are responsible for the cost of returning unwanted items.
Sealed Trading Card Products
Due to the collectible nature of trading card products and the risk of weighing, mapping, resealing, product swapping and other forms of tampering, we do not accept returns, refunds or exchanges on sealed trading card products.
This includes, but is not limited to:
- Booster Packs
- Booster Boxes
- Booster Cases
- Elite Trainer Boxes
- Collection Boxes
- Premium Collections
- Tins
- Starter Decks
- Gift Collections
- Any other sealed trading card products
All sales of sealed trading card products are final. Please ensure you are happy with your purchase before placing your order.
Singles, Graded Cards & Accessories
Raw singles, graded cards and accessories may only be returned if they are:
- Damaged on arrival
- Faulty
- Incorrectly supplied
As card condition is subjective, we cannot accept returns based on:
- Centering
- Print quality
- Factory imperfections
- Personal grading expectations
Where a card has been accurately described, these are not considered faults.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the outer packaging
Once reviewed, we will offer a replacement, exchange or refund where appropriate.
Returns We May Refuse
We reserve the right to refuse a return where:
- The product has been opened or used.
- The factory seal has been broken.
- The product has been tampered with or resealed.
- The returned item differs from the one originally supplied.
- Original packaging or contents are missing.
- We reasonably suspect fraud or product substitution.
Anti-Fraud Measures
To protect both our customers and our business, we may record:
- Product serial numbers.
- Factory seals.
- Packaging condition.
- Product weights.
- Photographs before dispatch.
Where fraud or product substitution is suspected, we reserve the right to refuse a return and share relevant information with the payment provider, courier, marketplace or law enforcement where appropriate.
Refused Deliveries
If a parcel is refused or returned because delivery could not be completed, any original delivery charges, return shipping costs or courier fees incurred may be deducted from any refund.
Order Cancellations
We reserve the right to cancel any order before dispatch where we reasonably believe:
- Automated purchasing methods or bots have been used.
- Purchase limits have been intentionally bypassed.
- Multiple accounts or addresses have been used to obtain restricted products.
- The order presents a significant fraud risk.
- Stock has been oversold or our distributor has reduced our allocation.
If an order is cancelled before dispatch, any payment taken will be refunded in full.
Purchase Limits
Certain products may have purchase limits.
Orders attempting to bypass these limits through multiple customer accounts, addresses or payment methods may be cancelled at our discretion.
Returns Process
Where a return has been authorised:
- Package the item securely.
- Include your order number or proof of purchase.
- Return the parcel using a tracked and insured delivery service.
Returned items remain the customer’s responsibility until they have been received by us.
Refunds
Approved refunds will be processed to the original payment method.
Please allow up to 10 working days for the funds to appear in your account after your refund has been approved.